Refund policy

You may request a return within 14 days of receiving your order, in accordance with UK consumer protection regulations.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase is required.

Customers are responsible for return shipping costs.

Once your return is received and inspected, we will notify you of approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Non-returnable items may include:

  • Intimate garments

  • Beauty products that have been opened or used

  • Gift cards

  • Clearance or final sale items

To initiate a return, please contact:
📧 Group1092@outlook.com
We respond within 24 hours.